Included support
Help with installation, activation, printer setup, products, stock, users, cloud sync and report reading.
Policy
Support, license and responsibilities
This page clarifies how support works, what is included in the license and what the client must verify inside the cafe.
Client responsibilities
The client remains responsible for hardware, Windows, printer, internet, backups, internal procedures and tax/accounting checks.
Annual license
The license gives the right to use the POS until the paid expiry date. The POS remains offline-first during that period. Cloud/mobile features depend on the active plan.
Updates
Updates fix bugs, security and compatibility. Before any update, a backup is recommended.
Data deletion
Clients can request data export or deletion. Some data may be retained temporarily for security, support or business obligations.